How much time do you need for setup and take down?
This is always depending on the scope of the event, but generally we will need to start our set up three hours prior to service, and take ninety minutes to breakdown and depart.
Can you accommodate dietary restrictions?
We absolutely do. Even if you don’t ask us, we will ensure to suggest and prepare Vegan, Vegetarian, Gluten Free, Nut Free and Dairy Free options so you can offer a balanced menu to your guests. We can also accommodate more specific restrictions with advance notice.
Can we create our own menu for the event?
We do offer custom menu creation for event. Note that custom menus often carry higher pricing than our standard items.
Is the tip included in price?
A 22% Administrative Fee has been added to the entire total of the event invoice for the processing, administrative fees, insurance, and other operational expenses. Administrative fees cover overhead, time used while planning your event, labor utilized to prepare and pack for your event, washing, restocking, etc. This fee is not a gratuity. Our staff
What is your refund/cancellation policy?
If you need to cancel your reservation and give The Copper Key thirty (30) calendar days written notice of cancellation before the Event Date, The Copper Key will agree to cancel this Catering Contract at no charge. If you do not give The Copper Key more than thirty (30) calendar days prior written notice to
What is your payment policy?
The Copper Key accepts the following forms of payment: company checks, ACH transfers, wire transfers, cash, and major credit cards. There is a 3% additional merchant fee for all major credit cards. Depending on the scope of the event, you may be required to pay a 50% deposit. All remaining balances are due in full
Do you offer food tastings?
We have generally open tasting appointments on Wednesdays – Fridays at 12pm, 1pm and 3:30pm. If you cannot schedule in one of these timeframes, let us know and we will arrange to host you at a different time. Note there may be costs associated with booking appointments outside our allocated Menu Tasting time slots. We
What are your specialties?
Our culinary team has worked in major cities all over the world. We often take a classic French approach and techniques to modern dishes, yielding our modern classic feel. Our main specialty is our commitment to precise, beautifully presenting cuisines.
Do You have a license to serve alcohol?
Yes, we do have this license. Depending on the nature of your event, it may be necessary to additional file for and obtain an additional permit from the California Department of Alcoholic Beverage Control as well.