How much time do you need to set up and break down?
This is always depending on the scope of the event, but generally we will need to start our set up three hours prior to service, and take ninety minutes to breakdown and depart.
Is the tip included?
A 22% Administrative Fee is added to the total of the event invoice for the processing, administrative fees, insurance, and other operational expenses. Administrative fees cover overhead, time & labor used while planning your event, washing, restocking, etc. This fee is not a gratuity. Gratuity is optional and is appreciated by our staff.
What is your refund/cancellation policy?
If you need to cancel your reservation and give The Copper Key thirty (30) calendar days written notice of cancellation before the event date, we will agree to cancel this Catering Contract at no charge. If you do not give The Copper Key more than thirty (30) calendar days we will charge 10% of your
What is your payment policy?
The Copper Key accepts the following forms of payment: company checks, ACH transfers, wire transfers, cash, and major credit cards. There is a 3% additional merchant fee for all major credit cards. Depending on the scope of the event, you may be required to pay a 50% deposit. All remaining balances are due in full
Do you offer tastings?
For tastings please fill out the Event Contact Form. In the "Tell us about your event" section mention your interest in a tasting and we will touch on those details in our response.
What can you do to make my event sustainable?
There are a number of ways we can help here. Some of them in brief: Sustainability sourced, local produce, fish and meats. Vegan menus Reusable plates and glassware Compostable disposables Recycling Composting Services Leftover Food Donation Services
Do you travel?
We try to stay near our home in Los Angeles County and Orange County. For some of our corporate clients, we have traveled to help with large scale events
How far in advance should I reach out to book a party?
It is not uncommon for our calendar to book a month in advance, but never hesitate to reach out and see if we are available to help.
Do you offer on-consumption bars?
We do not. We offer full beverage packages that include everything you will need for an epic evening.
Can I provide my own beverages?
You absolutely can! If it is helpful, we offer full bar services and are available to support your beverage needs to streamline the process. Beyond staffing bartenders for your event, we can also help provide all cocktail mixers, garnishes, beverage rentals, ice and more! Please see our Bar Services page for more information.